Frequently Asked Questions (FAQ)
Have questions? We’ve got answers! Below are some of the most common questions our customers ask.
🛍️ Ordering
Q: What kind of products do you sell?
A: We offer high-quality, fan-made graphic apparel — including T-shirts, hoodies, and sweatshirts — inspired by popular movies.
Q: Are your designs official?
A: Our designs are unofficial, fan-made interpretations. They are made by movie fans, for movie fans.
Q: Can I cancel or change my order?
A: If your order hasn’t entered production, we may be able to cancel or modify it. Please contact us within 12 hours of placing your order.
📦 Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders.
Q: How long does shipping take?
A: Orders are processed in 1–2 business days, and shipping typically takes 5–7 business days.
Q: Where do you ship from?
A: All orders are printed and shipped from the USA.
👕 Sizing & Materials
Q: What shirts do you use?
A: We use Gildan 5000 unisex tees — 100% cotton, soft, and built to last.
Q: How do I find the right size?
A: Check our Size Chart for detailed measurements before ordering.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We offer 30-day free returns on eligible items. Items must be unworn, unwashed, and in original condition.
Q: Do you offer exchanges?
A: Yes, exchanges are also free within the 30-day window. Just contact us with your order details.
Q: How do I start a return?
A: Visit our Contact Us page or email us at support@avanthe.com to start the return process.
💳 Payments
Q: What payment methods do you accept?
A: We currently accept PayPal. More options (like credit cards and Apple Pay) are coming soon!
📬 Order Tracking
Q: How do I track my order?
A: Visit our Track Your Order page and submit your details using the form.
🤝 Still need help?
We’re here for you. Contact our team via the Contact Page or email us at support@avanthe.com.
📦 Store Information
Store Name: Avanthe
Address: 11722 Roandale Dr, Houston, TX 77048, United States
Phone: +1 650-578-6236
Email: support@avanthe.com
Working Hours: Monday to Friday, 8 AM – 6 PM (LA time)
Contact Form: https://avanthe.com/contact-us